Frequently Asked Questions for dogs

How often does my dog need to visit?

We recommend your dog comes every 8 weeks but no longer than every 12 weeks. Every dog is different as is every family so the needs of your dog will vary. Some dogs come every 2 weeks, others longer.  Things to consider are how often you brush your dog, if he/she play in water or mud, if there are any skin conidtions, and the environment your dog lives in. We can discuss frequency and your individual needs at your next visit.

Nails need to be clipped every 6-8 weeks.

How long will the appointment take?

We will need to keep your dog for at least 4-5 hours. This may seem like a long time, but we find this system works well for those dogs who need regular rests. Instead of doing your dog for 1-2 hours with no breaks, your dog will spend the first 15-30 minutes on our benches before going outside for a toilet and drink in our secured yards. They then are washed and dried before enjoying another break inside while they wait to be finished. Often we find dogs having a lovely snooze once they come inside. This system not only allows us to do more dogs a day, but also helps those dogs with ailments, the elderly, the young or those with anxiety as it can be very taxing on them. If your dog is finished earlier than the scheduled pick up time, we will endeavour to call you.

My dog is not friendly with other dogs. Is this ok?

Absolutely. All dogs are in separate enclosures. We take thorough precautions with all dogs to ensure no fights take place.

It's winter. Will my dog get cold?

No. We use warm water when washing your dog and your dog will be dried straight away using our high velocity dryer. They then have our thermostat controlled cage dryer to finish drying them while they rest. In winter we use the warm setting so your dog is very comfortable.

It's summer. Do you have cooling?

Yes. We have air-conditioning inside. Our outside yards are covered in shade cloth and your dog will have access to water. On very hot days, we use lukewarm water (using cold water on a hot dog can be hazardous) and our high velocity dryer does not get hot. Our cage dryer is thermostat controlled and we can turn off the warm setting so they'll get a lovely cool fan on them while they wait to be finished.

My dog is aggressive. Can you handle him/her?

We will give every dog a go. We have a good reputation for handling difficult dogs. We do not sedate dogs here so if your dog is in need of sedation, we will discuss this with you and you will need to get sedation tablets from the vet to administer before your next appointment. We do however aim to avoid sedation where possible. Out of our roughly 1500 customers, only a few dogs come in sedated.

I've got a new puppy. When can they come in for their first groom?

Congratulations! We recommend waiting until they've had their 2nd shots before their first visit, roughly at 3-4 months old. Ideally, their first visit should just be a groom and tidy so they can get used to the experience before we introduce them to the clippers. We encourage owners with new puppies to play with their feet and nails and brush regularly to ease them in to the grooming process.

How often should I brush my dog?

This will vary depending on coat, length and frequency of visits with the groomer. We encourage those with long haired dogs to brush 2-3 times a week, curly coated breeds will need to be brushed daily if you wish to keep it long. Please discuss home grooming at your next appointment and we can give you specific instructions for your dog.

Can I stay and watch?

We do not encourage owners to stay and watch. This makes the dog more anxious as they spend the time trying to get back to their "master". It also makes our work more difficult as the dog wriggles around to try to check you're still there. This means that injury to your dog is more likely. If you wish to take a look at the salon, please let us know and we will happily show you around.

Which brush is best?

One size definitely does not fit all when it comes to brushes. We recommend for the straight coats and curly coats to use a firm slicker brush and comb. For double-coated breeds we recommend a stripper comb and for the short haired breeds we recommend the Furminator (not the cheaper alternatives). We strongly recommend you ask us to show you how to use these tools properly to avoid injury. Please do not brush your dog using the same technique you use on your own head as hair brushes are softer than dog brushes. Soft brushes will only work on very few breeds and we generally don't recommend them. Incorrect use of these tools can also leave the fur near the skin to become matted which will mean your dog will have to be shaved short. We are always happy to give you demonstrations on how to groom your dog.

Frequently Asked Questions for cats

How often does my cat need to visit?

The fur cycle is between 4-6 weeks. To keep on top of the shedding, we recommend coming in about every 6 weeks. If you are using soft nail caps, this is also around the time when they will have fallen off. If shedding is not of great concern then it is your personal preference. I encourage owners to not wait longer than 12-16 weeks if you wish to avoid matting which can not only be painful but can harbor bacteria, fleas, and other nasties.

How long will the appointment take?

We try to keep all appointments under 2 hours to keep stress at a minimum. For a groom it should not take more than an hour unless there are unusual circumstances.

Do you sedate?

No. We do not sedate here.

Don't cats groom themselves?

Yes and no. You can see them grooming themselves when they lick their fur. This will generally remove any large debris. What it is not doing is removing bacteria, de-shedding, or brushing. It is a myth that cats do not need grooming or bathing as most owners with long haired cats will know. Keep in mind also that your cat is simply covering themselves in their own saliva, they are not actually clean.

Don't cats hate water?

This is another most cases. While they may not like to go for a swim or be splashed by the hose, once they are fully wet they relax as the weight of their wet fur provides comfort. There are however some cats who do not respond that way and we do our best to make the bath short but sweet for them. 

Why clip a cat?

There are many reasons why someone might want their cat clipped. The most common reasons are to remove or prevent matting, to reduce hair-balls, to reduce shedding, to manage skin conditions, for ease of maintenance, or style. A matted cat will have to be clipped short as brushing them out will not only hurt, but can cause bruising or bleeding.

Can I stay and watch?

We do not encourage owners to stay and watch. In almost all cases, this will increase the stress for the cat as your cat will be anxious to get away from us and to you. This also increases the amount the cat wriggles around thereby also increasing the risk of injury. Remember, we are using sharp objects on an often moving subject. We want to limit their movement for their own safety as much as possible.

Once you have left, most dogs and cats focus on the task at hand.

03 9574 0433

0422 076 883

44 Alfred St, Noble Park VIC 3174

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